Refund policy

At The Decant India, we provide hand-poured luxury fragrance decants. Due to the personal and hygiene-sensitive nature of our products, we follow a strict No Returns, No Refunds policy.

1. Final Sale Policy

All orders placed on https://www.google.com/search?q=thedecantindia.com are final. We do not accept returns or offer refunds under any circumstances related to:

• Personal Preference: "I didn't like the smell" or "It doesn't last on my skin."
• Accidental Orders: Please review your cart carefully before payment.
• Used Products: We cannot accept or resell liquid products once they have been delivered.

2. Damaged or Broken Items (Replacement Only)

We take extreme care in packaging your luxury scents. However, if your item arrives broken or significantly leaking due to transit, we will provide a No Extra Cost Replacement.

Mandatory Requirements for a Replacement Claim:

To be eligible for a replacement, you must provide a 360-degree Unboxing Video.

• The video must show the sealed courier bag from all angles before opening.
• The video must be continuous (no cuts, no edits, no pauses).
• The damage must be clearly visible in the video.
• The claim must be reported to us via WhatsApp +91-9873146036 or Email rinkioberoi1@gmail.com within 24 hours of delivery.

Note: If a 360-degree unboxing video is not provided, or if the video starts after the package has already been opened, we will be unable to process your claim.